Effective Date: March 3, 2025

1. Introduction

Welcome to UXROI.

These Terms of Service (“Terms”) govern your access to and use of UXROI, a UX audit service provided by Nguyen Phuong Thao (“Company,” “we,” “us,” “our”).

By purchasing or using our services, you (“Client,” “you”) agree to be bound by these Terms. If you do not agree, do not use our services.

Our Privacy Policy explains how we collect, store, and protect your data.

2. Definitions

• SERVICE: The UXROI website (uxroi.com) and audit services operated by UXROI.
• PERSONAL DATA: Information that identifies or can be used to identify an individual.
• USAGE DATA: Data collected automatically when using our SERVICE (e.g., IP address, browser type).
• COOKIES: Small files stored on your device to improve website functionality.
• CLIENT: Any individual or business purchasing UXROI services.

3. Service Overview

UXROI provides expert UX audits to help businesses identify and resolve revenue-impacting UX issues. Our service includes:

• Fast Fix ($950): A focused teardown of one key flow, identifying 3–5 UX issues with recommended fixes.
• Full Review ($3,500): A comprehensive UX audit of the entire product, prioritizing fixes based on revenue impact.

Each audit is a one-time service with no recurring payments or ongoing commitments.

4. Payment and Refunds

4.1 Payment Terms